Question 1

What services does Kollekt Technologies offer?

Accepted Answer

We offer a platform for customers to offer delivery jobs and for transporters to negotiate their pricing

Question 2

What is Kollekt Technologies?

Accepted Answer

Kollekt Technologies is a fair delivery marketplace that connects customers with transporters in Malaysia and Singapore. Unlike other platforms, we don't charge commission fees to transporters, allowing them to keep 100% of their earnings. We support all vehicle types from motorcycles to large trucks.

Question 3

How does the no-commission model work?

Accepted Answer

Transporters only pay a subscription fee to access the platform. There are no commission fees on individual jobs. Customers and transporters negotiate prices directly, and transporters keep 100% of the agreed payment. This makes our platform fairer for everyone.

Question 4

How long does a typical delivery take?

Accepted Answer

It depends on the service types which is Economy, Standard & Priority

Question 5

What is your pricing structure?

Accepted Answer

We don’t have any price as customer are open to offer any price but there is a minimum based price depending on different vehicle category and there are surcharges depending on the urgency level and additional stops.

Question 6

What payment methods are available?

Accepted Answer

We offer two payment methods: 1) Stripe On-Hold Payment - where funds are held securely until delivery is verified, then released to the transporter, and 2) QR Code Direct Banking Transfer - where customers pay transporters directly via bank transfer using a generated QR code.

Question 7

How does the Stripe on-hold payment work?

Accepted Answer

When a customer pays through Stripe, the funds are held securely until the delivery is completed and verified. Once the customer confirms successful delivery, the payment is automatically released to the transporter. This protects both parties and ensures service quality.

Question 8

What makes Kollekt Technologies different from other platform?

Accepted Answer

We do not take any commission from our transporters so ultimately the price is cheaper for customers

Question 9

What is QR code direct banking transfer?

Accepted Answer

This is a direct payment method where we generate a QR code for bank transfers between customers and transporters. The transaction happens directly between their bank accounts. This option gives more flexibility and lower payment processing fees.

Question 10

What types of vehicles are supported?

Accepted Answer

We support all types of delivery vehicles including motorcycles, scooters, cars, small vans, large vans, 4x4s, small trucks, medium trucks, and large trucks. Customers can choose the appropriate vehicle type based on their delivery needs.

Question 11

How do I become a transporter?

Accepted Answer

To become a transporter, sign up on our platform, provide your vehicle information and valid documentation (license, insurance, vehicle registration), choose a subscription plan, and start accepting delivery jobs. You can negotiate prices directly with customers.

Question 12

What are the subscription plans for transporters?

Accepted Answer

We offer different subscription plans based on vehicle categories (Motorcycle/Scooter, Car/Small Van, Van/4x4/Small Truck, Medium/Large Truck). Each plan has different features and pricing in MYR for Malaysia and SGD for Singapore. Check our Subscriptions page for detailed pricing.

Question 13

Are there any delivery service fees for customers?

Accepted Answer

We don't charge platform fees to customers. You only pay the amount agreed with your chosen transporter. If using Stripe for payment, standard payment processing fees may apply. QR code direct transfers typically have lower or no fees depending on your bank.

Question 14

How long are payments held before release?

Accepted Answer

For Stripe on-hold payments, funds are released immediately once the customer verifies successful delivery. We recommend customers verify within 48 hours of delivery. If there are issues, both parties can file a dispute for review.

Question 15

What happens if there's a delivery dispute?

Accepted Answer

For Stripe on-hold payments, disputes must be reported within 48 hours. We review evidence from both parties before releasing or refunding funds. For direct QR code transfers, parties should resolve disputes directly, but we can provide transaction records to assist.

Question 16

Is there an affiliate program?

Accepted Answer

Yes! You can earn rewards by referring transporters to our platform. Every time a transporter you refer subscribes to our service, you earn a commission. It's a great way to grow with us and benefit from our success together.

Question 17

Which countries do you operate in?

Accepted Answer

We currently operate in Malaysia and Singapore. You can switch between countries on our website to view pricing and services specific to your location. We're planning to expand to more Southeast Asian countries in the future.

Question 18

Can transporters negotiate delivery prices?

Accepted Answer

Yes! One of our key features is flexible negotiation. Transporters can negotiate prices directly with customers based on job requirements, distance, urgency, and vehicle type. This ensures fair pricing for both parties.

Question 19

What if I need to cancel a delivery?

Accepted Answer

Cancellation policies depend on the payment method and timing. For Stripe on-hold payments before pickup, full refunds are typically available. After pickup, cancellations may incur fees. Review our Terms of Service for detailed cancellation policies.

Question 20

How do I track my delivery?

Accepted Answer

Both customers and transporters can track deliveries in real-time through our mobile app. You'll receive notifications at key stages: job accepted, pickup, in transit, and delivered. GPS tracking ensures transparency throughout the delivery process.

Question 21

Is my payment information secure?

Accepted Answer

Yes. All payment card information is processed by Stripe, which is PCI-DSS compliant. We never store complete credit card details on our servers. For QR code transfers, transactions occur directly between bank accounts with banking-level security.

Question 22

Can I schedule deliveries in advance?

Accepted Answer

Yes! You can post jobs for immediate delivery or schedule them for a specific date and time in the future. This is useful for planned deliveries and helps transporters manage their schedules better.

Question 23

What items are prohibited from delivery?

Accepted Answer

Prohibited items include illegal substances, dangerous materials, weapons, explosives, and items that violate local laws. Both customers and transporters are responsible for ensuring compliance. Check our Terms of Service for a complete list.

Question 24

How do I contact support?

Accepted Answer

You can reach our support team via email at support@kollekttech.com or through the Contact page on our website. We typically respond within 24 hours during business days. For urgent issues, use the in-app support feature.

Frequently Asked Questions