Legal

Privacy Policy

Last Updated: October 2025

1. Introduction

Kollekt Technologies ("we", "our", or "us") operates a delivery marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile applications.

2. Information We Collect

Personal Information:

  • Name, email address, phone number
  • Business information (for transporters)
  • Vehicle information and registration details
  • Profile photos and identification documents
  • Delivery addresses and location data

Payment Information:

  • Subscription payment data processed through Stripe
  • Bank account details for direct transfers
  • Transaction history and payment records
  • QR code payment information

Usage Data:

  • Device information, IP address, browser type
  • Pages visited, time spent on pages
  • Delivery tracking and GPS location data
  • Communication records between customers and transporters

3. How We Use Your Information

We use the information we collect to:

  • Facilitate delivery services and connect customers with transporters
  • Process subscription payments through Stripe
  • Enable QR code banking transfers between customers and transporters
  • Send service notifications, updates, and promotional materials
  • Improve our platform, services, and user experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations and resolve disputes

4. Payment Processing

Stripe Payment Processing:

We use Stripe as our payment processor for subscription fees. When you make a payment through our platform, your payment information is transmitted directly to Stripe. We do not store your complete credit card details on our servers.

Stripe's privacy policy can be found at: https://stripe.com/privacy

QR Code Banking Transfers:

For direct banking transfers between customers and transporters, we facilitate QR code generation for payment. These transactions occur directly between parties' bank accounts. We do not have access to or store banking credentials but may retain transaction records for dispute resolution.

5. Information Sharing

We may share your information with:

  • Other Users: Necessary delivery information shared between customers and transporters
  • Payment Processors: Stripe for processing payments and subscriptions
  • Service Providers: Third-party services that help us operate our platform
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Payment card data is handled by Stripe in compliance with PCI-DSS standards.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Payment transaction records are retained for tax and accounting purposes as required by law. You may request deletion of your account and associated data, subject to legal retention requirements.

8. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict processing of your information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@kollekttech.com

Address: Kollekt Technologies